Luoyang Forward Office Furniture Co.,Ltd Kalite kontrol

QUALITY WARRANTY

Backed by the FORWARD 10 Year Warranty

Warranties are not usually exciting reading material. But we think the FORWARD 10 Year Warranty is something special in our industry. It’s not that we’ve worked hard on the warranty itself. Instead, we’ve worked hard to make it easy to warranty our products. Here is how we can provide and stand by what we believe to be the best warranty in the office furniture industry:

We know what we’re doing and do it better than anybody else.

At FORWARD, we are committed to being good listeners and producers. Through our “Voice of the Customer” process, we spend time listening to the people who make businesses go, observing how they work, and learning what they need to be successful. The right products don’t wear out, break or malfunction. They just work, and that makes them easy to stand behind.

We let practicality inspire us.

FORWARD designers, engineers, and production people are inspired by practicality. Our office furniture solutions must be functional and effective. We test them in real offices. We have always and will always make tough, enduring products that look good too, because that’s what makes sense for our customers.

We are empowered. We are ready.

Every FORWARD member is empowered to serve our customers, everyone. We know that loyalty is a product of performance. It’s a matter of making and keeping promises. That’s how we keep customers for life. That’s what makes us stand out in our markets.

Our warranty is our promise. So it has to be on-the-mark.

We’re confident in the value, quality, and durability FORWARD products deliver. If they fail, we give their owners the choice to replace any product that can’t be repaired with something comparable, or we refund their purchase price—and we do not mean a prorated refund, we mean a full refund no matter how much the product was used.

Waiting for the fine print? Don’t. There is none.

We don’t feel our warranty should have fine print because we want it to be clear, concise and easy to understand-just like the products we make.